Privacy Policy

Last updated: 4 August 2026

High Performance Painting & Decorating ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, why we collect it, how we use and store it, and who we share it with.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

We only collect information we need in order to quote for and carry out painting work. This usually includes:

Your name
Your phone number
Your email address
Your suburb or the address of the property to be painted
Details of the work you are enquiring about

When you visit our website we also automatically collect technical information such as your IP address, browser type, device type, the pages you viewed and how you arrived at our site.

How we collect it

Through the enquiry form on this website
Through lead forms on Facebook and Instagram
When you phone or email us
Automatically through cookies and similar technologies when you browse this site

Why we use it

To respond to your enquiry and arrange an on-site quote
To prepare quotes and carry out work you engage us for
To contact you about your job while it is underway
To keep records for accounting, warranty and insurance purposes
To understand how our website and advertising perform, so we can improve them

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

Cookies and website tracking

This website uses cookies and similar technologies from the following services to measure traffic and the performance of our advertising:

Google Analytics and Google Ads (Google LLC)
Meta Pixel (Meta Platforms, Inc., for Facebook and Instagram advertising)

These services may set cookies that help us understand which ads and pages lead to enquiries. They may also allow us to show you our ads on other websites and platforms.

You can control cookies through your browser settings. You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on, and adjust Google ad personalisation at adssettings.google.com. Blocking cookies may affect how parts of this website work.

Phone calls

If you call a number shown on this website after arriving from an advertisement, the number may be a redirect number that allows us to see which advertising generated the call. Your call is connected to us normally.

Who we share it with

We share personal information only where it is necessary, and only with:

Service providers who help us operate our business, website and advertising, including our web and marketing providers, email and hosting providers
Contractors or suppliers involved in carrying out your job, where needed to complete the work
Professional advisers such as accountants and insurers
Government agencies or law enforcement where we are required to by law

Some of these providers, including Google and Meta, store and process information on servers outside Australia. By providing your information to us, you consent to this overseas disclosure.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including access controls on our systems and accounts. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

We keep your information only as long as we need it for the purposes above, or as long as the law requires us to.

Accessing or correcting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us using the details below and we will respond within a reasonable time. We may need to verify your identity first.

Complaints

If you believe we have mishandled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown at the top.

Contact us

High Performance Painting & Decorating
Email: info@highperformancepd.com
Phone: 0435 447 401